Most GoReminders plans include the Customer Timezone feature. If your customers are in different time zones, you can set up GoReminders to show appointment times in their local timezone instead of yours.
There are different ways to do this depending on how the appointment is created.
For appointments created through the New Appointment page:
You have two options:
Set the timezone on the customer's profile. Go to More > Search under Customers, find the customer, and select their timezone from the Customer TZ dropdown. When you create an appointment for them, the correct timezone will automatically be selected.
Enable the timezone selector on the appointment form. Go to Settings > Appointments and turn on "Always show Customer timezone selector on appointment form." This adds a dropdown to the New Appointment page so you can select the customer's timezone each time.
Once you have the Customer Timezone settings in place, you'll want to do the following when creating an appointment using the Customer Timezone:
Go to the New Appointment page.
Next, enter the customer's personal details in the provided text fields. If the Customer Timezone has already been added to the customer's contact record, the correct timezone will automatically be selected. If the customer's timezone has not been added to their contact record, please select the appropriate timezone in the Customer Timezone dropdown.
Select the time of the appointment using your local time. For example, if you have a call with a customer in Los Angeles at 9:00 AM PST and you are located in New York City, you will select 12 PM for the appointment and select the Pacific Time (with DST) option for the Customer Timezone.
Click the Save button at the bottom of the screen to save your entry.
For appointments created through the Booking Form:
You can enable automatic timezone detection. Go to Settings > Booking > Form Options and turn on the automatic timezone detection feature. This will match appointment times to the customer's local timezone based on their location.
How it works:
When your customer receives their reminder, the appointment time will display in their timezone, not yours. This reduces confusion and helps prevent missed appointments.
Leveraging the automatic and manual timezone features ensures enhanced communication by allowing reminders to be sent in the customer's local timezone, reducing confusion and missed appointments.