Whether you're new to GoReminders seeking guidance or a seasoned customer looking for a refresher, you'll find the answers to commonly asked questions here.
How long is the free trial?
The free trial is 14 days. No credit card is needed to try GoReminders free for 2 weeks.
Do you offer yearly plans?
Yes.
Do you have a setup fee?
Absolutely not. All plans are month to month with no contracts, no setup fees, and no hidden gimmicks. Cancel anytime.
What payment methods do you accept?
You can pay with any major credit or debit card.
How can I update my card info?
You can change the credit or debit card that you use to pay for GoReminders. To update your payment information, go to the Billing page in your GoReminders account.
What countries do you support?
United States, Canada, UK, Australia, Hong Kong, Czechia, Denmark, Estonia, Latvia, Lithuania, and the Netherlands.
Can I create a separate user login for my receptionist who schedules the appointments for me?
Yes, you can create separate user logins for your team members. Go to Settings > User Login and click the "+ Create" button to add a new user. Enter their name and email address, then click Save. They'll receive an email invitation to set up their login credentials.
Note: The Staff tab (Settings > Staff) is for creating staff members who can be assigned to appointments, not for creating user logins. These are two separate features.
How many reminders can I send per appointment?
You can send up to 3 reminders per appointment maximum, depending on your plan.
Can I schedule a Message Blast to send later?
No, at this time, Message Blasts cannot be scheduled for later. When you create and send a blast, it goes out immediately. If you need to send messages at a specific time, you'll need to manually send the blast at that time.
Can I create appointments in Google Calendar or Outlook and have GoReminders send the reminders?
No, appointments must be created in GoReminders in order to send reminders. The calendar integration is one-way only.
When you create an appointment in GoReminders, it will sync to your Google Calendar or Outlook calendar. However, appointments created directly in Google Calendar or Outlook will not sync back to GoReminders and will not trigger reminders.
To send reminders for appointments, you need to create them in GoReminders first.