Message Templates allow you to include the appointment info your customers need. If you need to just remind your client of an appointment occurring on an upcoming date, follow these steps to customize your message:
Go to the Reminder Settings page.
Under “Message Templates” click the drop-down arrow to open the drop-down menu.
From the drop-down menu, select the Message Template you would like to edit. You can also click on the orange "Create New" button to create a new template.
If editing the SMS version of the reminder template, select the “SMS/Text” tab. On the message box, update your reminder message as you wish by typing into the field.
Examples:
a. Hi {{First Name}}, we will arrive for your appointment in the morning on {{Date}}.
b. Hi {{First Name}}, we'll be there the week of {{Date}}.
To edit the email version of the reminder template, click the “Email” tab. If you’d like the Email version of the reminder template to match the SMS/Text version, click the “Copy SMS”.
Click Save.
Here's a video on how to edit and customize your Message Templates: