How to Request a Google Review from Customers

You can request Google Reviews from your customers to help your business stand out. Most people will Google a business before making a purchase or booking a service, and they will often choose the one with the best reviews.

We have an automated Review Request feature that will improve your ratings, and help you handle both positive and negative reviews more effectively.

Online Review Screening

Here are the two big benefits of our Reviews feature:

A simple, customizable review page you can send to your customers that screens out negative reviews.
An easily shareable review link you can embed in an automated follow-up message and blast message.

If you set this up, it will help you generate positive reviews automatically without taking up any of your time!

Step 1: Set up your Review Screening Page.

Go to More > Online Review Forms.
Click the orange +Create button.
In the "Online Review Setup" page type in your business name to find your business. Select your business from the suggestions to generate your Google Review link.
Note: if your business profile does not come up, click X to exit the page. On the Online Reviews page, scroll down to the "Google Review Button Link" section and paste your Google Review page link into the field.
Next, click the ‘Setup Review Page’ button. The page is already set up with some basic defaults which you can edit.
Now you can send your customers a link to the ‘Review Screening Page’, asking them to rate their experience. The wording can be customized on the "Online Review Forms" page.
1. When clients are happy with your service, our automated review request feature prompts them to leave a Google review for your business. This helps you get more positive reviews, making your business easier to find on the internet.
2. If a customer has negative feedback, they will be redirected to fill out a feedback form instead of leaving a public review. This allows you to address their concerns directly and try to resolve the issue.

Step 2: Schedule automated Follow-up Messages after an appointment to send your customers a link to the ‘Review Screening Page’.

Follow-up messages can be scheduled anywhere from 1 hour after an appointment to 30 months after an appointment. You can send two Follow-up Messages per appointment, in addition to the three reminders you can use.

Go to the Reminders Settings page.
Create a Message Template for your Follow-up Message. To add the link to the ‘Review Screening Page’ click on ‘Template Tags’ and select ‘_Review Form’. This will generate a review link for the customer. Then click ‘Save’.

Example:
Hi {{First Name}}, I hope you were satisfied with your appointment with ABC Cleaning. Please let us know how your appointment went: {{_Review Form}}
Next, you can either Create a New Message Sequence or click on an existing Message Sequence.
Click the ‘Add Follow-up Message’ button.
Choose the schedule of when to send the Follow-up Message. Then click the dropdown menu to select the Message. Choose the title of the new Message Template you created with the Review Link.
Click ‘Save’.
The next time you create a New Appointment, select the Message Sequence you created as your message.

If you do this and automate it into all of your appointments, the number of positive reviews you get on Google is going to shoot up and it's going to generate a lot of new customers for you!